Are returns made?
Returns will only be made in the event of an expired product or in bad conditions and will only be accepted with its original seal and within a maximum period of 14 days from its receipt. Foods that are not hygienic will not be accepted. The right of withdrawal does not apply to sealed goods that are not fit to be returned for reasons of health protection or hygiene and have been unsealed after delivery.
In how much time will my request be delivered?
The average shipping time for Spain is 24 / 48 hours and for Europe from 3 to 4 days. Once the order is sent, you will receive an email with the tracking number, which will allow you to know the status of the order at all times. If you have not received it by the deadline, contact [email protected]
I've got the wrong box, how can I change it?
We have no problem in changing the box as long as no item has been unsealed. Contact us so we can explain how to make the change. The cost of return is paid by the customer.
Do you return the money?
We do not accept refunds of money.
What happens if I get a box that is not the one I ordered?
If it does not correspond to your order, contact the [email protected] e-mail to make the change.
How can I pay?
With credit card through secure payment gateway.
How much is the shipping?
Peninsular shipments are totally free. Shipments outside the peninsula have the following expenses:
Baleares, Ceuta and Melilla – 3 €
Canary Islands, Austria, Belgium, France, Italy, Luxembourg, the Netherlands, Germany and Portugal – 4 €
Denmark, Poland, R.Checa, R.Slovaca and Slovenia – 6 €
Bulgaria, Cyprus, Finland, Greece, Hungary, Ireland and Sweden – 7 €
Malta, Romania, Latvia, Estonia and Lithuania – 9 €
Chile – 13 €
Canada – 15 €
If your city or country is not mentioned, contact us through the email [email protected] and we will respond right away.
Your order will be received and sent by correos
How can I place an order?
The order of the products of our online store can be realized by Internet through our web Olecandy.com following the instructions that are indicated. Once you have successfully completed the purchase process, you will receive a confirmation email with details of your purchase and the reference number that you will need to review and keep as proof of future communications.
The prices are indicated in Euros, and include VAT for sale within the European Community.
The shipment of the orders will be made after receiving and identifying the payment.
Do you send to any part of the world?
We have mainly stipulated shipments to Spain and other countries of the European Community, but contact us about your city or country in the mail [email protected] and sure we can send it to you.
Can I customize my box?
Of course, we give you several customization options on the web, but if it does not fit what you want you can contact [email protected] and we will try to adjust to your request.
Does the price include VAT?
The prices of the products displayed on our website include the Value Added Tax (VAT) which, if applicable, is applicable.
Purchases made by natural persons domiciled in the Member States of the European Union shall be subject to VAT. Purchases made by VAT taxable persons established in the Member States of the European Union will be exempt from this tax, provided they send a copy of their VAT number / Tax Identification Number (VAT number) in advance. Purchases made by natural or legal persons resident in States not members of the European Union, the Canary Islands or Ceuta and Melilla shall be exempt from VAT.